Shipping Information

Order Processing

Orders are carefully verified and prepared before dispatch to maintain the quality standards of House of Sdaa.

• Orders are typically processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During festive seasons, sale events, or promotional campaigns, processing times may be slightly extended.

Delivery Timeline

We work with trusted logistics partners to deliver your order as quickly and securely as possible.

• Standard delivery within India generally takes 3–7 business days, depending on the destination.
• Delivery timelines may vary for remote locations, weather conditions, or courier-related delays.

Shipping Charges

• Free Shipping may be offered on selected orders, promotional campaigns, or minimum purchase values.
• Any applicable shipping charges will be clearly displayed during checkout before payment confirmation.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via your registered email address or mobile number containing your tracking details.

You can use the tracking number provided to monitor your shipment status through the courier partner's tracking system.

Delivery Attempts

Our trusted courier partners will make reasonable delivery attempts to deliver your order to the shipping address provided during checkout.

• Please ensure that someone is available to receive the shipment at the delivery address.
• If delivery cannot be completed due to recipient unavailability, an incorrect address, or refusal to accept the package, the shipment may be returned to us by the courier partner.
• Additional shipping charges may apply if the order needs to be re-dispatched.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information while placing an order.

• House of Sdaa shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
• If an order is returned due to an incorrect shipping address, additional shipping charges may apply for reshipment.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, we recommend inspecting the parcel before accepting it whenever possible.

• If the package appears visibly damaged, you may refuse delivery.
• Please notify our customer support team within 48 hours of delivery.
• Share clear photographs of the package and the product to help us review the issue promptly.

Delays Beyond Our Control

While we strive to ensure timely delivery, certain circumstances beyond our reasonable control may result in unexpected delays.

• Natural disasters
• Transportation disruptions
• Strikes or labour disputes
• Government restrictions
• Severe weather conditions
• Other unforeseen events affecting courier operations

We appreciate your patience and understanding in such situations and will keep you informed whenever possible.