Return & Exchange Policy

Returns & Exchanges

At House of Sdaa, we strive to provide premium-quality products and a delightful shopping experience. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

Exchange Eligibility

We offer exchanges for eligible products within 7 days of delivery under the following conditions:

The item must be unused, unwashed, and in its original condition.
All tags, labels, and original packaging must be intact.
The product must not show any signs of wear, damage, or alteration.

Return Eligibility

Returns may be accepted only in the following cases:

Incorrect product received.
Damaged product received.
Manufacturing defect in the product.

Customers must notify us within 48 hours of delivery and provide clear photographs of the issue for verification.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products purchased during clearance or special sale events.
Customized or altered products.
Products without original tags and packaging.
Items damaged after delivery due to misuse or improper handling.

Exchange Process

To request an exchange:

Contact our customer support team with your order details.
Share clear photographs if applicable.
Once approved, we will provide further instructions for the exchange process.
The replacement product will be shipped after quality inspection and approval.

Refunds

Refunds, if approved, will be processed to the original payment method within 5–10 business days after successful inspection of the returned item.

Shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Cancellation Policy

Orders can be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
To request a cancellation, please contact us immediately after placing the order.