Returns & Exchange Policy

Exchange Eligibility

We offer exchanges for eligible products within 7 days of delivery, provided the following conditions are met:

• The item must be unused, unwashed, and in its original condition.
• All original tags, labels, and packaging must remain intact.
• The product must not show any signs of wear, damage, stains, alteration, or misuse.

To initiate an exchange request, please contact our customer support team within the eligible period.

Return Eligibility

Returns are accepted only under the following circumstances:

• Incorrect product received.
• Damaged product received.
• Manufacturing defect in the product.

Customers must notify us within 48 hours of delivery and provide clear photographs of the product, packaging, and shipping label for verification.

Requests submitted after this period may not be eligible for return or replacement.

Non-Returnable Items

The following products are not eligible for return or exchange:

• Products purchased during clearance or special sale events.
• Customized, altered, or personalized products.
• Products returned without original tags, labels, or packaging.
• Items damaged after delivery due to misuse, improper handling, or normal wear and tear.

Exchange Process

To request an exchange, please follow the steps below:

1. Contact our customer support team with your order details.
2. Share clear photographs if required for verification.
3. Once your request is approved, we will provide detailed exchange instructions.
4. After receiving and successfully inspecting the returned product, the replacement item will be dispatched.

For faster assistance, you may reach us via Email: info@houseofsdaa.com or Phone / WhatsApp: +91 93363 02222.

Refunds

Where applicable, approved refunds will be processed to the original payment method within 5–10 business days after the returned product has successfully passed our quality inspection.

Please note that shipping charges, if applicable, are non-refundable unless the return is due to an error on the part of House of SDAA.

Refund processing timelines may vary depending on your payment provider or financial institution.

Cancellation Policy

Orders may be cancelled only before they are dispatched.

• Once an order has been shipped, cancellation requests can no longer be accepted.
• If you wish to cancel your order, please contact our customer support team immediately after placing your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please follow these steps:

• Notify us within 48 hours of delivery.
• Share clear photographs of the product, packaging, and shipping label.
• Our team will carefully review your request and arrange an appropriate resolution in accordance with our Returns & Exchange Policy.

For immediate assistance, please contact our customer support team via email or WhatsApp.